Wild Imports supplies machinery, equipment and attachments from Australian stock and through overseas import arrangements.

This page summarises our Full Customer Order, Import, Payment, Delivery & Refund Policy. Please read the full policy alongside your quotation and order confirmation before placing an order or paying a deposit.

Unless otherwise agreed in writing, the following payment terms apply:

Standard imported products: A 25% deposit is required when ordering, followed by 30% when advised that the product or container is ready for shipment. The remaining balance is payable before collection or delivery.

Custom, special-order, unusual and one-off products: A 60% deposit is required when ordering, with the 40% balance payable before or upon collection, as specified in your quotation.

Different payment arrangements may apply to particular orders and will be advised before the order is finalised. Goods will not be released until the required payments have been received.

Many imported orders are consolidated into containers to reduce freight costs. Departure may depend on manufacturing completion, available container space and sufficient products being ready for shipment.

Our usual indicative timeframe is approximately 90–120 days from order placement. This is an estimate, not a guaranteed delivery date.

Manufacturing, shipping, weather, port congestion, customs, biosecurity and transport interruptions may affect arrival dates. We will endeavour to keep customers informed of significant delays. Your applicable legal rights remain unaffected.

Special orders include custom-manufactured products, customer-configured equipment, unusual or non-standard machinery, and one-off individual items sourced or imported specifically for a customer that Wild Imports does not normally stock.

This includes deciding that you no longer need the item, preferring another model, wishing you had selected different options, or disliking a non-defective characteristic that conforms to the agreed specification.

Personal dissatisfaction alone does not create an entitlement to return a correctly supplied product. These restrictions do not apply where Australian Consumer Law provides a remedy.

We may require a separate Special-Order Customer Acknowledgement, accepted by signature, email or another recorded method before we place these types of orders.

Please check the model, dimensions, capacity, engine, attachments and optional equipment before authorising your order. Raise any specific requirements or discrepancies with Wild Imports before ordering.

Authorising the order confirms your acceptance of the documented product specification. Photographs and videos may show optional equipment, alternative configurations or accessories. Check your quotation and order confirmation carefully to establish what is included.

Wild Imports does not offer an automatic change-of-mind refund.

At our discretion, we may agree to a resale arrangement for an eligible unused Standard Product in new, saleable condition. Approval must be obtained before returning the product.

Under an agreed arrangement, a refund may be deferred until the product is resold. Applicable resale administration fees and other reasonable, lawful costs may be deducted as outlined in the full policy.

These resale conditions apply to discretionary change-of-mind arrangements, not remedies required under Australian Consumer Law.

Where the product conforms to the agreed specification and functions as intended, Wild Imports is not responsible for funding changes solely because the customer later prefers different features, equipment or performance.

This includes additional attachments, different engines or hydraulics, revised controls, cabin upgrades, or replacing functioning components with newer versions. Customer-requested modifications may be quoted separately, including associated parts, labour, freight and other costs.

Later model improvements do not automatically entitle existing customers to free upgrades. This does not exclude work required under an applicable warranty, consumer-law remedy, safety recall or other legal obligation.

Normal servicing and wear are the customer’s responsibility, unless an underlying defect or applicable legal right requires otherwise.

Please inspect your product as soon as reasonably practicable after collection or delivery. Notify Wild Imports promptly about apparent faults, transport damage, missing items or differences from the agreed order, providing photographs or video where possible.

We may request operating details, service records or an inspection to assess the issue. Collection, acceptance or continued use does not remove rights that cannot lawfully be excluded.

Unless otherwise stated, website prices include GST and freight to our Hobart warehouse for customer collection. Delivery beyond the warehouse may be available at an additional quoted cost.

Customers must provide transport with suitable load capacity, required brakes, working lights and correctly rated restraints. We may refuse loading where transport appears unsafe or unlawful.

Please collect goods within a reasonable period after notification. Reasonable storage charges may apply to extended delays after notice, as outlined in the full policy.

Our change-of-mind restrictions do not remove consumer guarantees, Any voluntary warranty operates in addition to these rights. ACCC

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Please read our Full Customer Order, Import, Payment, Delivery & Refund Policy before ordering.

Phone: 0419 188 420

ABN: 49 218 024 267